A Fortune-500 Manufacturer in NY Trusts Velan’s Back Office Support for Their Most Essential Day-to-Day Operations Including Order Management, Pre-receive Shipment & Dispute Management
Back Office Support
The client sells products on large e-commerce and retail players like Amazon, Bed bath & beyond, Macy’s, Bloomingdale, JC Penny and Target and more. Velan plays a vital role in their daily operations which pave the way for the smooth and frictionless transitions such as
- Monitor and organize the inventory module to ensure the availability of the stock
- Prepping and reconciliation of the order before the release of the shipment
- Raising a dispute on the bunked invoices with the vendors, for the payment to get through
- Short turn-around-time & round the clock operations with daily deliverables
- Unpredictable daily volume & Week-end support on request with mass volume and short TAT
- 100% Accuracy
- Managing multiple business process activities like handling orders & status/dispatch date inquiry, updating price change, quantity change and warehouse change.
- Velan deployed redundant & robust infrastructure to avoid any downtime.
- Velan handled unpredictable daily volume & on-demand Weekend support by having trained shadow resources, who could be deployed on short notice to complete the work on time.
- Velan’s quality assurance process backed by adherence to ISO 9001 quality standards, helped in monitoring and measuring the deliverables.
- Velan’s managed workload by assigning tasks to highly trained cross-skilled back office team who are experienced working in various business processes and tools
- Established processes and Velan’s certified ISO9001 quality standard practices helped the client significantly in its day to day operations.
- Velan manages 1000+ orders each day and has processed 89+ containers in Pre-receive shipment in the last one year
- On request, Velan handled a mass volume of 12k orders over the weekend on short notice.
- By raising a dispute on the bunked invoices with the Vendors, Velan helped unsettled payments worth $500,000 to get through in the last two years.
- Velan’s intimate understanding of the client’s requirements ensured efficient service which helped the client to uphold their reputation.