Overview

Velan, an IT and business process management (BPM) services provider, has been helping global customers over a decade to stay above the curve by transforming their businesses with digital services. E-commerce, mobility and cloud services of Velan enable customers with their digital presence. Velan assists businesses in accelerating their process efficiency with process automation, data analytics and devops services.

Velan offers finance & accounting, IT infrastructure management and business support services to improve operational performance of customers across various industry verticals. Deep domain knowledge positions Velan uniquely in improving functional efficiency of healthcare providers with revenue cycle management service and printed circuit board fabricators and assemblers with pcb engineering service.

With over a decade of impeccable track record of delivering values, Velan is a trusted partner for more than 150 international customers. ISO 9001 certified quality processes and ISO 27001 certified information security practices at Velan aid delivering quality services and ensuring data security.

Management Team

Velan's management team comprises of experienced technocrats & industry professionals, who had served Worldwide for many years and traveled across the globe. Velan management has 100+ years of cumulative experience in the outsourcing industry ensuring consistent customer satisfaction. The management team is passionate, committed, and highly qualified

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Vision & Mission

"To assist our customers to increase the operational efficiency of their technology resources and minimize their operational expenses.”

Velan is committed to deliver reliable and quality customer service. Velan believes in growing with our customers driven by long-term partnerships with our customers, employees and suppliers - based on strong values of integrity and trust.

Velan has talented human resources pool, which consists of vibrant workforce engineers dedicated to provide our customers with excellent services. Velan ensures a stable working environment conducive for productive results.

Values & Beliefs

  • Creativity & Innovation: We constantly explore "out of square" ideas and ways of doing things.
  • Integrity: We believe in being honest, ethical to everyone we interact with.
  • Customer focus: We will regularly seek customer feedback and act upon it. We will create customer friendly procedures and always respect deadlines.
  • Employee focus: We foster respect to individuals, high standards of professionalism and performance. We constantly work towards motivating and empowering our employees

Quality Policy

We at Velan committed to provide reliable services to our customers by:

  • Proactively understanding their requirements
  • Continually enhancing employee skills, achieving process excellence and utilizing relevant technology
  • Communicating the requirements of all our interested parties, our goals and objectives to every employee
  • Promoting the use of process approach and risk based thinking in all our activities
  • Measuring and continually improving the effectiveness of the Management System
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Infrastructure

Velan has built-in redundancy for all mission critical resources. Multiple internet links with firewall & antivirus system, captive power generator, uninterrupted power supply system and stand-by systems along with branded computers and structured networks allow Velan to deliver uninterrupted service round the clock.

Velan takes utmost care for the data processed by strict adherence to security standards. Non-disclosure agreement imposed to the employees, access restriction to duplicating devices and 24x7 manned-security are some of the administrative, physical and technical safe guard measures in place.

Process

Velan adopts process approach in developing, implementing and improving the effectiveness of its Quality Management System in order to meet consistent customer satisfaction. Velan ensures ongoing control over its various product realization stages.

Right from understanding customer requirements and their expectation till delivering the final output, we take utmost care to evaluate the information relating to customer perceptions and to derive a comprehensive model to determine and review the requirements related to product. Our change management approach ensures we and our customers think alike yielding synergy in our operations.

Feasibility Study
  • Understanding clients business
  • Identifying possible outsourcing areas
  • Assess viability & cost
Evolving Migration Strategy
  • Implementation plan
  • Drawn
  • Tools & application developed
Pilot Run
  • Client process implemented
  • Test cases run
  • Quality performance configuration
Transition
  • Productivity improvement
  • Quality parameters/ characters identified
  • Client specification are met
  • Operations transferred from client to velan
Operational Management
  • Velan commences live production
  • Performance & quality monitoring systems are in place

Key Differentiators

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Proven Track Record

Velan have served various verticals with 100% satisfied clientele, we have not lost a single client on account of poor delivery. This makes us to receive repeated projects from our long term clients. We have been growing at well above the industry average, with most of the growth coming from our existing clients.

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On-Time Deliverables

We commit ourselves meticulously to meet the turnaround time of every job without compromising quality parameters. Stringent monitoring and measurement standards within the operations make us to achieve 100% on time delivery every time.

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Scalability

Velan operates at 75% of its plant capacity. There is scope to increase the resources to another 100% in a short notice. Our mission critical resources are well designed and installed to meet the expansion needs of the organization without compromising performance.

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Operational ability

Our key strengths to meet the operational ability are:

  • Understating the client requirements to the best reach and to provide end to end solutions across the value chain.
  • Deriving work flow/production model to suit the project and delivery requirements
  • Competent and well training workforce for every domain expertise
  • Redundant infrastructure to consistently maintain availability, integrity and security of the information processed and stored.
  • Well defined policies to meet the industry standards.
  • Ability to recruit and retain highly skilled and qualified staff
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Quality Assurance Process

We strongly believe that Quality does not emerge in one stage process; our following quality assurance mechanisms make us to commit 99.95% accuracy level in all our deliverables.

  • Rule Based Processing
  • Field Validation:
  • Double Pass or Special Pass (Key & Verify)
  • Central Repository Folder Structure or Designated Job Routing:
  • Customized Applications:
  • Feedback, Correction and Corrective Actions:
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Continuous Learning Program

We understand and believe only continual enhancement and value addition of process, peoples and resources will make us to retain in fulfilling dynamic industry changes and requirements of our clients.

Velan Continual Learning Program makes our staff to learn basic values in their life and priorities in work. Exercises and interactive learning programs make one to enrich their competencies along with current standards and practices in the industry. Continuous learning is the ability to learn new emergencies and to meet the change requirements in our operations.

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Domain Expertise

We deliberately concentrate on select industries and develop process and methodologies to suit the requirements by our clients. We proactively strengthen our competencies in these segments by using best technology and leadership resources in the industry. Our focus is on developing and retaining the best talents to exhibit our expertise across all operations, which in turn benefits our clientele to have a competitive edge in their Businesses.

Data Security

Velan understands the significance of securing customer data in all phases of its operations. We take utmost care to protect customer property not only in the product realization process but also in storage and logistics.

Velan adopts the following safeguards to ensure confidentiality, integrity and availability of customer's data:

Physical Safeguards:
  • Manned security desk
  • Restricted entry to central repository
  • Lockers and safe vault
Administrative Safeguards:
  • Employee background/credibility check procedures
  • Termination clearance procedures
  • Periodic compliance audits
Technical Safeguards:
  • Firewall to protect intrusion and web security
  • Role based access control across workstations
  • Encrypted data transmission
  • Antivirus program

Testimonials

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