Join Our Team

Key Responsibilities

Karbon Administration (Primary Workflow System)

- Maintain and roll forward recurring tasks in Karbon.

- Ensure task assignments, due dates, staff roles, and client records are accurately maintained.

- Track task completion and support data consistency for reporting inputs.

- Stay on top of template modification requests

Identity & Access Management

- Create, modify, and disable user accounts in Active Directory / Azure AD under guidance.

- Perform password resets and resolve account lockouts.

- Manage DUO MFA setup, device reassignments, and reactivation codes.

Staff Onboarding & Offboarding (Desktop-Based Environment)

- Support the setup and configuration of desktops for new staff.

- Ensure correct access to all required applications (Teams, Outlook, Karbon, ShareFile, LastPass).

- Follow structured onboarding/offboarding checklists and maintain records.

Desktop & Application Support (First-Line Response)

- Troubleshoot Windows desktop performance and login/profile issues.

- Support core business applications including: Outlook, Teams, ShareFile, Adobe/PDF tools, Fixed Assets software, QuickBooks Desktop connectivity & Database Manager basic issues.

- Escalate non-basic technical issues to the Senior System Administrator (India).

Microsoft 365 / SharePoint / Teams/Co-pilot/ Automation Assistance

- Manage SharePoint access and permissions for staff.

- Maintain folder organization and shared resource structure.

- Complete foundational Microsoft 365/SharePoint training after joining.

- Help with writing macros and leveraging other tools.

- Experience in Co-pilot

- Worked with Microsoft Teams

Reporting Data Support

- Generation of WIP reports

- Perform data validation checks to maintain accuracy.

- Update budget/staff allocation values as instructed.

Documentation & Process Improvement

- Maintain clear SOPs and troubleshooting notes.
- Identify repetitive actions suitable for standardization or basic automation.

Required Qualifications

- 2 years experience in system administration or IT support.

- Understanding of Windows desktop administration.

- Basic familiarity with Active Directory / Azure AD (user/group management).

- Working knowledge of Microsoft 365 (Outlook, Teams, SharePoint basics).

- Strong attention to detail and disciplined task execution.

- Strong client rapport skills and ability to communicate clearly in written English.

Key Competencies (Ideal Skills)

- Ability to quickly grasp new technology/ software etc.

- Precise and reliable execution of processes.

- Logical troubleshooting

- Accountability and willingness to learn under guidance.

• Excellent working atmosphere
• Salary and bonus always paid on-time
• You work for a company that has continuously grown for past 18+ years
• Very supportive senior management
• And lots more