Elevate your career with Velan: A place where talent is nurtured, and success is a shared journey
Process Executive
(JOB ID: 102026-62056)
UK voice process, Excellent verbal communication
Position Title: Process Executive
Experience: 2+ Years
Posted On: 21-10-2026
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Roles and Responsibilities:
Minimum 2 years of experience in a UK voice process or UK customer service role.Excellent verbal communication skills in English, with a strong command of UK English.Good UK accent comprehension and the ability to communicate naturally with UK customers.Strong listening, interpersonal, and problem-solving skills.Ability to handle customer complaints and challenging conversations professionally.Basic computer skills and experience using CRM or customer support tools.Customer-focused attitude with a professional and positive approach.Willingness to work in UK business hours or rotational shifts as required.
Candidate Profile:
Previous experience in an international BPO or contact centre.
Familiarity with UK customer service standards and telephone etiquette.
Experience meeting call centre KPIs, including quality scores, customer satisfaction, and average handling time.
Why Should You Join Velan?
Excellent working atmosphere
Salary and bonus always paid on-time
You work for a company that has continuously grown for past 19+ years
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