Join Our Team

Troubleshooting & Support

• Act as the first point of escalation for complex network problems; diagnose issues and provide clear, actionable feedback.
• Troubleshoot performance issues such as network slowness, dropped Zoom packets, and bandwidth bottlenecks.
• Communicate effectively with end-users and IT teams, demonstrating structured problem-solving and proactive brainstorming.

Technology & Infrastructure

• Support Dentons’ Azure networking environment (95% migrated, full datacenter exit targeted by next year).
• Configure and manage Network Security Groups, VNets, UDRs, and Azure-native routing.
• Manage Palo Alto firewalls, Panorama, and Prisma Access; perform firewall upgrades and policy updates.
• Administer SD-WAN (SilverPeak), including tunnel builds, site-to-site VPNs, and IPsec connections to vendors.
• Support Cisco switches (Catalyst 4500, Nexus) and Meraki switches/access points in branch offices.
• Assist with network refresh projects, including transition to Juniper platforms.
• Support proof of concept migration from Cisco Call Manager to Microsoft Teams telephony.

Operational Duties

• Handle a mix of daily tickets and project assignments with strong documentation and organizational skills.
• Develop and execute proactive patching and upgrade strategies:

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• GlobalProtect upgrades (2x annually).
• Firewall upgrades (4x annually).
• SilverPeak updates (3–4x annually).
• Participate in scheduled weekend change windows (approx. 2x per month, starting at 10 PM CT; 2–3 hours). Flex-time is provided for recovery. 

• 5+ years of hands-on experience in network engineering and support.
• Strong foundational knowledge of network troubleshooting and protocols.
• Experience with:

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• Palo Alto firewalls, Panorama, Prisma Access.
• Cisco Catalyst, Nexus, and Meraki switches/APs.
• SD-WAN SilverPeak preferred. (5+ Years)
• Azure networking (NSGs, VNets, UDRs).
• Site-to-site VPNs and IPsec tunnels.
• Excellent communication skills, with the ability to explain findings and collaborate remotely with architects and engineers.
• Strong documentation, organization, and follow-through skills.
• Self-starter with the ability to take direction and drive issues to resolution.

Preferred

• Experience with Juniper networking.
• Familiarity with Teams telephony migrations.
• Relevant certifications (CCNA, CCNP, PCNSE, etc.).

• Excellent working atmosphere
• Salary and bonus always paid on-time
• You work for a company that has continuously grown for past 18+ years
• Very supportive senior management
• And lots more