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Making Every Call Count

Technical Help Desk

Client Speak

Technical Help Desk

A technical help desk can help you to reduce operational as well as infrastructures costs and at the same time increase the revenue, enhance operational efficiencies and support you in concentrating more on the core functions of your company.

Our Services and Their Features

Velan Call Center India has a team of Microsoft Certified professionals who can help you in identifying, analyzing and troubleshooting various software, hardware, networking related issues. Our expertise ranges across products in the Desktop, Internet, Server and Networking Domains besides other support areas, we keep customer satisfaction on priority.

The technologies, applications and Hardware supported by our Inbound Technical Support are as follows:

Operating Systems

  • Windows Vista (all editions)
  • Windows XP Home
  • Windows Millennium
  • Windows 2000 Professional
  • Windows 98 Second Edition
  • Windows 98 First Edition
  • Windows XP Professional
  • Sun Solaris


  • Free BSD
  • LINUX (Red Hat, Mandrake, Debian, Suse, Calderra)
  • Windows NT/2000 Servers
  • Mail Servers (Sendmail, Qmail, Postfix, Imail Server)
  • FTP Servers, IIS, Apache


  • Microsoft Office
  • Microsoft Outlook
  • Microsoft Encarta
  • Microsoft Outlook Express
  • Microsoft Media Player
  • Microsoft Works
  • Microsoft Internet Explorer
  • Microsoft Visio
  • Microsoft NetMeeting
  • Adobe Acrobat Reader
  • Eudora Mail
  • Macromedia Shockwave Player
  • Macromedia Flash Player
  • Netscape Communicator
  • Nero Burning
  • RealPlayer
  • Roxio Easy CD/DVD Creator
  • Symantec WinFax Pro

Database Softwares

  • Oracle
  • DB2
  • Sybase


  • Desktops
  • Laptops
  • Sound Cards
  • Video Cards
  • Ethernet Cards
  • Internal CD/DVD Writers
  • Internal CD/DVD Readers
  • Internal IDE Hard Drives

Networking Devices

  • DSL/cable modem connectivity
  • Dial –up modems
  • Ethernet cards and adapter
  • 10/100 mbps
  • Wireless network components
  • 802.11x (Wi-Fi), connectivity only


  • External CD/DVD ROM
  • External CD/DVD Writer
  • Printers
  • Laser Printers
  • Multifunctional Printers
  • Scanners
  • Zip Drives
  • Mp3 player Help and Support
  • Digital Camera Help and Support
  • Speakers

Why Velan?

  • Our Technical Help Desk Team renders after-hours support 365 days and even escalate calls to your company workforce, in case it is required.
  • Quality is always retained as a key ingredient in all our services.
  • Our technicians are well-versed with all kinds of issues related to software, hardware as well as networking.