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Inbound / Outbound Contact Center

Contact Services

Contact Center Services

Business Services division of Velan offers third party outsourced contact center services including inbound call center services, outbound call center services, and web based services. With the redundant critical resources, Velan has been offering contact center services to customers across the globe. Our deep understanding of various business domains allows us to offer services across different industry spectrum successfully.

Established processes certified for international quality standards (ISO 9001:2008) and compliance to data security enable us to offer highly reliable services. Our Agents not only deliver message, but act as the frontline of our customers' business intelligence. Velan provides extensive quality training to our agent that blends product information, call management techniques, program process and procedures. At Velan, we evaluate calls extensively to make the program work. Our enterprise quality practice ensures you get both – expected results and business intelligence.

Availability of talent locally and a structured in-house training programs make us to ramp up the services quickly.

Velan understand's the importance of maintaining confidential information and strengthens compliance with PCI DSS regulatory standards. We have physical, administrative and technical safeguards in place to ensure data security and confidentiality.