The customer contact centre / Helpdesk is where you can differentiate yourself from your competitors and prove that you really care about your customers. Why go through he hassles of setting up one when you can easily have one that is already setup and established? /p>
Understanding your client's requirement and resolving the technical issue is the strength of our team. We put two things together, "Excellent customer ervice and technical expertise" at a reasonable cost.
24x7 support of your end users.
Escalation channels: Email, Phone, Chat, SMS etc
Engagement models: Co-sourcing, Partnering, Outsourcing and other tailored options
Business Models: FTE Based, Ticket Based, Hourly based and other tailored options