{"id":916,"date":"2021-02-17T13:53:33","date_gmt":"2021-02-17T13:53:33","guid":{"rendered":"https:\/\/www.velaninfo.com\/rs\/?post_type=casestudies&#038;p=916"},"modified":"2026-04-27T08:21:02","modified_gmt":"2026-04-27T08:21:02","slug":"remote-it-support-michigan-managed-service-provider","status":"publish","type":"casestudies","link":"https:\/\/www.velaninfo.com\/rs\/casestudies\/remote-it-support-michigan-managed-service-provider\/","title":{"rendered":"Increased Operational Efficiency &#038; Cut IT Support Costs with Remote Infrastructure Support"},"content":{"rendered":"<h3>About Managed Service Provider, Michigan, USA-Based Client<\/h3>\n<p>The client is a Michigan based managed service provider for IT Consulting, Solution to deliver 24\/7 Service Desk, IT Service Management, IT Automation and Security for Small &amp; Medium-sized Businesses.<\/p>\n<h3>Challenges Faced by the Michigan MSP Provider<\/h3>\n<ul>\n<li>Unable to hire Multi-skilled resources to provide remote support for complete office automation, IT devices, Network appliances &amp; Office Applications like\n<ul>\n<li>Network Appliances &#8211; Firewalls (pfsense, Sonicwall), Switches (Netgear, DLink), Access Points<\/li>\n<li>Servers &#8211; Windows Domain Controllers, Windows Application servers, Exchange Servers and Cloud based backup servers<\/li>\n<li>Application support for Sage 50, Sage 300, Microsoft POS, Code2 etc<\/li>\n<li>Devices &#8211;\u00a0 Printers, desktops, laptops, HP Servers, Lenovo Servers, Scanners, Digium Phone system etc<\/li>\n<\/ul>\n<\/li>\n<li>Patches are not applied on time for critical and non-critical servers for high availability.<\/li>\n<li>Client spends lots of hours training the support engineers due to high employee churn<\/li>\n<li>Unavailability of resources to handle out of business hours support which is required for proactive monitoring and maintenance<\/li>\n<\/ul>\n<h3>How did Velan Solved It, and the Technologies Used to Support?<\/h3>\n<ul>\n<li>Velan has over 14 years of experience in delivering <a href=\"https:\/\/velanremoteitsupport.com\/\">Remote IT Infrastructure Support Services<\/a> to clients worldwide. Coupled with this track record and a pool of <a href=\"https:\/\/velanremoteitsupport.com\/about-best-managed-it-company\">certified support engineers<\/a>, Velan has been able to deploy resources with the right set of skills to support client\u2019s IT infrastructure.<\/li>\n<li>Velan\u2019s certified QMS ISO-9001-2015 &amp; ISMS ISO-27001-2013 provides confidence &amp; reliability for our customers in process &amp; data security.<\/li>\n<li>Velan operates 24\/7 which enables offering out of business hours support to the client for proactive monitoring and maintenance.<\/li>\n<\/ul>\n<h3>Results and Business Outcomes<\/h3>\n<ul>\n<li>The client is now able resolve tickets within a short period of time.<\/li>\n<li>24&#215;7 support coverage helped to audit and maintain updates &amp; security patches for all servers &amp; firewalls, backups in the weekend on regular basis.<\/li>\n<li>The number of tickets per day started reducing after a period of time as the result the end customer was happy and was able to focus on adding new customers to his business.<\/li>\n<li>Periodic maintenance reduced the server, network device level outages. Server &amp; network availability ensured 99.9% up-time as per industry standard.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>About Managed Service Provider, Michigan, USA-Based Client The client is a Michigan based managed service provider for IT Consulting, Solution to deliver 24\/7 Service Desk, IT Service Management, IT Automation and Security for Small &amp; Medium-sized Businesses. Challenges Faced by the Michigan MSP Provider Unable to hire Multi-skilled resources to provide remote support for complete&#8230;<a class=\"continue-reading text-uppercase\" href=\"https:\/\/www.velaninfo.com\/rs\/casestudies\/remote-it-support-michigan-managed-service-provider\/\"> Continue Reading <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.velaninfo.com\/rs\/wp-content\/themes\/velaninfo\/images\/reading_arw.png\" alt=\"Continue Reading\" width=\"16\" height=\"12\"\/><\/a><\/p>\n","protected":false},"author":9,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-916","casestudies","type-casestudies","status-publish","hentry","Categories-remote-it-infrastructure"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.5 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Remote IT Support for Michigan MSP - 99.9% Uptime | Case Study<\/title>\n<meta name=\"description\" content=\"See how Velan&#039;s remote IT infrastructure support helped a Michigan managed service provider achieve 99.9% uptime, reduce ticket volume &amp; 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