{"id":417,"date":"2020-11-25T07:14:02","date_gmt":"2020-11-25T07:14:02","guid":{"rendered":"http:\/\/velaninfo.com\/resources\/?post_type=casestudies&p=417"},"modified":"2023-04-11T11:03:43","modified_gmt":"2023-04-11T11:03:43","slug":"va-to-handle-ecommerce-orders","status":"publish","type":"casestudies","link":"https:\/\/www.velaninfo.com\/rs\/casestudies\/va-to-handle-ecommerce-orders\/","title":{"rendered":"A Fortune-500 Manufacturer in NY Trusts Velan\u2019s Back Office Support for Their Most Essential Day-to-Day Operations Including Order Management, Pre-receive Shipment & Dispute Management"},"content":{"rendered":"

Process:<\/strong><\/h3>\n

The client sells products on large e-commerce and retail players like Amazon, Bed bath & beyond, Macy\u2019s, Bloomingdale, JC Penny and Target and more. Velan plays a vital role in their daily operations which pave the way for the smooth and frictionless transitions such as<\/p>\n

    \n
  1. Monitor and organize the inventory module to ensure the availability of the stock<\/li>\n
  2. Prepping and reconciliation of the order before the release of the shipment<\/li>\n
  3. Raising a dispute on the bunked invoices with the vendors, for the payment to get through<\/li>\n<\/ol>\n

    Challenges:<\/strong><\/h3>\n
      \n
    1. Short turn-around-time & round the clock operations with daily deliverables<\/li>\n
    2. Unpredictable daily volume & Week-end support on request with mass volume and short TAT<\/li>\n
    3. 100% Accuracy<\/li>\n
    4. Managing multiple business process activities like handling orders & status\/dispatch date inquiry, updating price change, quantity change and warehouse change.<\/li>\n<\/ol>\n

      Solutions:<\/strong><\/h3>\n
        \n
      1. Velan deployed redundant & robust infrastructure to avoid any downtime.<\/li>\n
      2. Velan handled unpredictable daily volume & on-demand Weekend support by having trained shadow resources, who could be deployed on short notice to complete the work on time.<\/li>\n
      3. Velan\u2019s quality assurance process backed by adherence to ISO 9001 quality standards, helped in monitoring and measuring the deliverables.<\/li>\n
      4. Velan\u2019s managed workload by assigning tasks to highly trained cross-skilled back office team who are experienced working in various business processes and tools<\/li>\n<\/ol>\n

        Outcome:<\/strong><\/h3>\n
          \n
        1. Established processes and Velan\u2019s certified ISO9001 quality standard practices helped the client significantly in its day to day operations.<\/li>\n
        2. Velan manages 1000+ orders each day and has processed 89+ containers in Pre-receive shipment in the last one year<\/li>\n
        3. On request, Velan handled a mass volume of 12k orders over the weekend on short notice.<\/li>\n
        4. By raising a dispute on the bunked invoices with the Vendors, Velan helped unsettled payments worth $500,000 to get through in the last two years.<\/li>\n
        5. Velan’s intimate understanding of the client\u2019s requirements ensured efficient service which helped the client to uphold their reputation.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

          Established processes and Velan\u2019s certified ISO9001 quality standard practices helped the client significantly in its day to day operations. On request Velan handled a mass volume of 12k orders over the weekend on short notice.<\/p>\n","protected":false},"author":1,"featured_media":1865,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-417","casestudies","type-casestudies","status-publish","has-post-thumbnail","hentry","Categories-back-office-support"],"yoast_head":"\nVirtual Assistants To Handle Ecommerce Orders | Velan<\/title>\n<meta name=\"description\" content=\"Velan's Outsourced back-office support helps in maintaining your eCommerce product catalog, adding or modifying information such as product prices, availability, product variants, product images and manage orders.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.velaninfo.com\/rs\/casestudies\/va-to-handle-ecommerce-orders\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta 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