Who, Why, What, When and Where to Outsource?

Who should outsource?
Just about everybody: from entrepreneurs in the SOHO (small office home office) segment to small and medium enterprises (SME), to large businesses and empires with diversified interests and varied business processes. Every business benefits hugely through outsourcing because technology is changing so fast, it has to be leveraged and used to the maximum to deliver competitive advantage to a company.

"I view outsourcing as part of the transformation strategy" Pat Wallington Xerox

Why should I outsource?
Experts believe that outsourcing is essential for companies to prosper throughout the '90s and into the 21st century.

Outsourcing gives you:

• A technical and functional edge on the competition, without capital investment
• Faster development and start up
• Lower cost
• Enhanced performance
• A better-managed e-business infrastructure
• Reliability
• Security
• Maximizes uptime
• A more effective operating environment at the backend

What should I outsource?
We will confine our suggestions to IT and IT-enabled tasks, products and services. But as the world runs on technology, the list is long:

• Web solutions
• Web development
• Web design
• Website security
• Website maintenance
• Web hosting e-commerce: B2B, B2C and C2B
• Transaction management

Business process outsourcing (BPO):

• e-CRM (electronic Customer Relationship Management)
• SCM (Supply Chain Management)
• Back Office
• Payroll
• Billing
• Accounting
• Telemarketing and Call Centers
• Teleservicing and Product Support

When should I outsource?

• When you're losing focus on your core business because you're too busy handling operations
• When you're facing a time, money and human resource crunch
• When you have a mission-critical project that needs all your time and energy, plus specialized skills which aren't readily available
• When you've got to be the first into the market to gain the edge

Where should I outsource?
Being the most trusted outsourcing destination, India is the most appropriate answer for your where to outsource question.

Yes, but Where in India should I outsource?