tech support

Tech Support



Managed Services - Tech Support

The customer contact centre / Helpdesk is where you can differentiate yourself from your competitors and prove that you really care about your customers. Why go through he hassles of setting up one when you can easily have one that is already setup and established? /p>

Understanding your client's requirement and resolving the technical issue is the strength of our team. We put two things together, "Excellent customer ervice and technical expertise" at a reasonable cost.

Service Offerings

24x7 support of your end users.

Features

  • Voice and Non-Voice
  • Level 1 and 2 support
  • Helpdesk
  • Control Panels
  • Email Support
  • Chat Support
  • 24x7x365
  • Billing Support
  • Domain Support
  • Neutral Support

Support Areas

  • Internet
  • Websites
  • Applications
  • PC / Workstations
  • OS and other popular applications
  • Peripherals
  • And more

Industries Served

  • Web Hosting
  • Server Hosting
  • Data Centers
  • ISPs
  • virtual Server Providers
  • SMB
  • Application Vendors
  • Customer Services

Escalation channels: Email, Phone, Chat, SMS etc

Engagement models: Co-sourcing, Partnering, Outsourcing and other tailored options

Business Models: FTE Based, Ticket Based, Hourly based and other tailored options