Managed Services Engineering Services Financial Services Data Services
Managed Services - Tech Support


The customer contact centre / Helpdesk is where you can differentiate yourself from your competitors and prove that you really care about your customers. Why go through he hassles of setting up one when you can easily have one that is already setup and established?

Understanding your client's requirement and resolving the technical issue is the strength of our team. We put two things together, "Excellent customer ervice and technical expertise" at a reasonable cost.

Service Offerings
24x7 support of your end users.

Features
Support Areas
Industries Served
• Voice and Non-Voice
• Level 1 and 2 support
• Helpdesk
• Control Panels
• Email Support
• Chat Support
• 24x7x365
• Billing Support
• Domain Support
• Neutral accent
• Internet
• Websites
• Applications
• PC / Workstations
• OS and other popular applications
• Peripherals
• And more
•Web Hosting
•Server Hosting
•Data Centers
•ISPs
•virtual Server Providers
•SMB
•Application Vendors
•Customer Services

Escalation channels: Email, Phone, Chat, SMS etc
Engagement models:Co sourcing, Partnering, Outsourcing and other tailored options
Business Models:FTE Based, Ticket Based, Hourly based and other tailored options

 


 
Service Offerings
Overview
Remote Monitoring
Remote Server Management
Other Managed Services
Working with Us
Benefits
  1. Proven Track Record
  2. Reliable Service
  3. 24/7 Support
  4. Short Response Time
  5. Quick Resolution
  6. Increased Operational Efficiency
  7. Reduced Open Tickets
  8. Cost Effective
Level 1, 2 and 3 technical support for ISPs, Web Hosting & Server Hosting Providers and Application providers.
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Velan Info Services India Pvt. Ltd.