Velan RMS provides remote monitoring of our clients' critical IT infrastructure operations with a list of responsive and proactive options. We monitor services, thresholds, events and any security violations. We do the initial fix as per agreed instructions and notify you. If not resolved, it is immediately escalated to you. You have the option of either the problem being resolved at your end or by us.

Service Offering
We monitor your business critical devices like servers, firewalls, switches, routers, etc.

Server (Windows and Linux)	Database	Network(Email, Website)
• Availability • Disk and Memory Utilization • CPU Load • I/O Utilization • Performance Thresholds • Node Up/Down • Performance Bottlenecks • And more	• Connection Time • Request Statistics • Connection Statistics • Thread Details • Table Lock Statistics • Key efficiency • Query Hit Ratio • And more	• Messages • FTP • IMAP • Swap • Ping • Connectivity • HTTP • SMTP • DNS • And more

Escalation channels: Email, Phone, Chat, SMS etc
Engagement models: Co-sourcing, Partnering, Outsourcing and other tailored options
Business Models: FTE Based, Ticket Based, Hourly based and other tailored options