Contact Center Technologies
Velan delivers superior service through multi-channel support services, including voice, email, SMS, chat and web self-service. We analyze your outsourcing requirements to help determine the best method of providing support. Our multi-channel contact center support solutions provides a variety of customer touch points to address customers' issues and help clients reduce support costs. Our multi-skilled agents switch from one channel to another channel based on customer's convenience and ensure maximum first call resolution. Our web-based recording and monitoring solution helps clients monitor live calls, chats, and agent screen and experience a seamless technology environment where they get to know how their customers are truly served with quality services.